Articles

The Spirit of Customer Service
The countdown is on - Christmas is only a week away. Our last-minute shoppers will be flocking t...
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Holiday Selling
ARE YOU READY? IT’S HOLIDAY SELLING SEASON! The holidays heighten excitement, but worki...
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CUSTOMER SERVICE 101: Kissing the r...
By Kirk Brierley According to a report done by the NDP group, the total beauty market, includ...
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Valuing each of your customers!
By Kirk Brierley Relying on our top customers and catering to those who appear to have the mo...
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Everyone Deserves
By Kirk Brierley One of the most common mistakes I’ve fallen victim to as well as witne...
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The elusive add-on sale!
By Kirk Brierley Years ago, when I was much younger, McDonald’s was constantly noted as...
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Your own Makeover Madness!
By Kirk Brierley I now work solely in the skincare side of the business, but every so often, ...
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Product Knowledge
By Kirk Brierley One third of consumers consider that highly knowledgeable and well-trained e...
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How To Provide Extraordinary Custom...
By Kirk Brierley In the context of retail cosmetics, the expression 'it is an honour to s...
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Testimonial
“Overall, the CHANEL signature training course is well laid out and very informative. Fragrance consultants love it and are eager to get on.”
CHANEL
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